GENERAL BOOKING TERMS AND CONDITIONS – Royal Dream Management S.r.l.





1. Introduction and Scope of Application

These General Booking Terms and Conditions, together with the information published on the website, the property description, the booking voucher, the house rules, and any attached documentation (including offers or quotations), constitute the basis of the contract between Royal Dream Management S.r.l. (hereinafter “Royal Dream”, “we”, “our”) and the Client (hereinafter “Client”, “you”, “your”).


The Client is invited to carefully read these conditions, which govern the respective rights and obligations of the parties.


For bookings made through third-party platforms (e.g., Booking.com, Airbnb or other OTAs), the respective platform’s terms and conditions shall also apply and shall prevail in case of conflict.





2. Conclusion of the Contract

The contract is considered concluded upon receipt of any payment (deposit or balance).


The Client declares that:

• they are at least 18 years old;


• they are authorized to make the booking on behalf of all included guests;


• they fully accept these General Terms and Conditions.

3. Booking and Payments


3.1 Deposit

Upon confirmation of the booking, a deposit equal to 30% of the total rental price is required, excluding any extra services.



3.2 Balance

The balance must be paid no later than 30 days before the arrival date. For bookings confirmed within 30 days of arrival, full payment is required immediately. Failure to pay within the specified time may result in cancellation of the booking.



3.3 Payment Methods

Payments may be made via bank transfer or credit card, unless otherwise indicated in the voucher.





4. Prices

All prices are expressed in Euro. The confirmed price is guaranteed except in cases of manifest pricing errors, availability/synchronization errors, or force majeure circumstances.





5. Tourist Tax

Where applicable, the tourist tax must be paid according to the terms indicated in the voucher.





6. Check-in and Check-out

Check-in: 15:00 – 21:00

Check-out: 9:00 – 10:00


Late arrivals may incur a surcharge as indicated in the voucher. The Client must present valid identification documents for all guests.





7. Number of Guests

The maximum number of guests is specified in the property description. Unauthorized exceeding of this number may result in immediate termination of the contract without refund.





8. Security Deposit

A security deposit is required as specified in the property listing. It may be pre-authorized on a credit card.


The deposit will be refunded within 48 hours after check-out, subject to deductions for:

• damage to the property;


• extraordinary costs;


• abnormal energy consumption.

9. Use of the Property and Code of Conduct

The Client is responsible for their own conduct and that of their guests.


The following are prohibited:

• unauthorized parties or events;


• entry of unregistered guests;


• illegal activities;


• tampering with installations or systems.

In case of violation, immediate vacation of the property may be required without refund.





10. Maintenance and Access

Royal Dream or appointed personnel may access the property for ordinary or urgent maintenance.





11. Supervision of Minors and Swimming Pools

Minors must always be supervised. Use of the swimming pool is under the sole responsibility of the Client.





12. Pets

Pets are not allowed unless expressly authorized in writing.





13. Wildlife and Rural Environment

Properties located in rural areas may naturally present the presence of insects or local wildlife.





14. Insurance

Clients are strongly advised to obtain travel and cancellation insurance.





15. Modifications by the Client

Requests for modifications will be evaluated without guarantee of acceptance.





16. Optional Services

Optional services may be provided by independent third parties and are governed by a separate contract.





17. Modifications or Cancellations by Us

In exceptional cases, an equivalent alternative solution or a full refund may be offered.





18. Force Majeure

Royal Dream shall not be liable for unforeseeable and unavoidable events beyond its control.





19. Limitation of Liability

Except in cases of willful misconduct or gross negligence, total liability shall not exceed 200% of the total amount paid.





20. Complaints

Complaints must be reported immediately during the stay.





21. Manifest Pricing Errors

In the event of a manifest and recognizable pricing error, Royal Dream may cancel the booking within 48 hours with a full refund.





22. Availability and Synchronization Errors

In the event of technical misalignment between calendars, Royal Dream may cancel within 48 hours with a full refund.





23. Energy Consumption

In the event of clearly abnormal energy consumption attributable to improper use, an additional charge may be requested.





24. Utility Interruptions

Royal Dream is not responsible for temporary interruptions of services not attributable to willful misconduct or gross negligence.





25. External Works or Noise

Royal Dream does not guarantee the absence of public or private works outside the property.





26. Video Surveillance

Some properties may have external video surveillance systems for security purposes, in compliance with applicable laws. No cameras are installed inside the properties.





27. Governing Law and Jurisdiction

The contract is governed by Italian law. Jurisdiction shall be determined in accordance with applicable consumer protection regulations.