GENERAL BOOKING TERMS AND CONDITIONS – Royal Dream Management S.r.l.
1. Introduction and Scope of Application
These General Booking Terms and Conditions, together with the information published on the website, the property description, the booking voucher, the house rules, and any attached documentation (including offers or quotations), constitute the basis of the contract between Royal Dream Management S.r.l. (hereinafter “Royal Dream”, “we”, “our”) and the Client (hereinafter “Client”, “you”, “your”).
The Client is invited to carefully read these conditions, which govern the respective rights and obligations of the parties.
For bookings made through third-party platforms (e.g., Booking.com, Airbnb or other OTAs), the respective platform’s terms and conditions shall also apply and shall prevail in case of conflict.
2. Conclusion of the Contract
The contract is considered concluded upon receipt of any payment (deposit or balance).
The Client declares that:
- they are at least 18 years old;
- they are authorized to make the booking on behalf of all included guests;
- they fully accept these General Terms and Conditions.
3. Booking and Payments3.1 DepositUpon confirmation of the booking, a deposit equal to 30% of the total rental price is required, excluding any extra services.
3.2 BalanceThe balance must be paid no later than 30 days before the arrival date. For bookings confirmed within 30 days of arrival, full payment is required immediately. Failure to pay within the specified time may result in cancellation of the booking.
3.3 Payment MethodsPayments may be made via bank transfer or credit card, unless otherwise indicated in the voucher.
4. PricesAll prices are expressed in Euro. The confirmed price is guaranteed except in cases of manifest pricing errors, availability/synchronization errors, or force majeure circumstances.
5. Tourist TaxWhere applicable, the tourist tax must be paid according to the terms indicated in the voucher.
6. Check-in and Check-outCheck-in: 15:00 – 21:00
Check-out: 9:00 – 10:00
Late arrivals may incur a surcharge as indicated in the voucher. The Client must present valid identification documents for all guests.
7. Number of GuestsThe maximum number of guests is specified in the property description. Unauthorized exceeding of this number may result in immediate termination of the contract without refund.
8. Security DepositA security deposit is required as specified in the property listing. It may be pre-authorized on a credit card.
The deposit will be refunded within 48 hours after check-out, subject to deductions for:
- damage to the property;
- extraordinary costs;
- abnormal energy consumption.
9. Use of the Property and Code of ConductThe Client is responsible for their own conduct and that of their guests.
The following are prohibited:
- unauthorized parties or events;
- entry of unregistered guests;
- illegal activities;
- tampering with installations or systems.
In case of violation, immediate vacation of the property may be required without refund.
10. Maintenance and AccessRoyal Dream or appointed personnel may access the property for ordinary or urgent maintenance.
11. Supervision of Minors and Swimming PoolsMinors must always be supervised. Use of the swimming pool is under the sole responsibility of the Client.
12. PetsPets are not allowed unless expressly authorized in writing.
13. Wildlife and Rural EnvironmentProperties located in rural areas may naturally present the presence of insects or local wildlife.
14. InsuranceClients are strongly advised to obtain travel and cancellation insurance.
15. Modifications by the ClientRequests for modifications will be evaluated without guarantee of acceptance.
16. Optional ServicesOptional services may be provided by independent third parties and are governed by a separate contract.
17. Modifications or Cancellations by UsIn exceptional cases, an equivalent alternative solution or a full refund may be offered.
18. Force MajeureRoyal Dream shall not be liable for unforeseeable and unavoidable events beyond its control.
19. Limitation of LiabilityExcept in cases of willful misconduct or gross negligence, total liability shall not exceed 200% of the total amount paid.
20. ComplaintsComplaints must be reported immediately during the stay.
21. Manifest Pricing ErrorsIn the event of a manifest and recognizable pricing error, Royal Dream may cancel the booking within 48 hours with a full refund.
22. Availability and Synchronization ErrorsIn the event of technical misalignment between calendars, Royal Dream may cancel within 48 hours with a full refund.
23. Energy ConsumptionIn the event of clearly abnormal energy consumption attributable to improper use, an additional charge may be requested.
24. Utility InterruptionsRoyal Dream is not responsible for temporary interruptions of services not attributable to willful misconduct or gross negligence.
25. External Works or NoiseRoyal Dream does not guarantee the absence of public or private works outside the property.
26. Video SurveillanceSome properties may have external video surveillance systems for security purposes, in compliance with applicable laws. No cameras are installed inside the properties.
27. Governing Law and JurisdictionThe contract is governed by Italian law. Jurisdiction shall be determined in accordance with applicable consumer protection regulations.
